Privacy Policy

1. Introduction

Costa Prime Real Estate SL (hereinafter "Solara Smart", "we", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect the personal information you provide when using our website at solarasmart.com or when contacting us.

This policy complies with the EU General Data Protection Regulation (GDPR) and Spanish data protection legislation (Ley Orgánica 3/2018, LOPDGDD).

2. Data we collect

When you contact us via the consultation form, email or WhatsApp, we may collect:

• Name and surname
• Email address
• Phone number / WhatsApp
• Property location and type
• Information about your smart home requirements
• Any additional information you provide voluntarily

We do not collect sensitive personal data (health, race, religion, etc.) and we do not use automated decision-making or profiling.

3. Legal basis and purpose

We process your data based on the following legal grounds:

• Contractual necessity — to respond to your enquiry and provide our installation services
• Legitimate interest — to follow up on consultation requests and improve our services
• Consent — for any marketing communications (you may withdraw consent at any time)

4. Data retention

We retain your personal data only for as long as necessary. Enquiry data is kept for up to 3 years. If a contract is entered into, data is retained for the legally required period (up to 10 years for tax and accounting purposes).

5. Data sharing

We do not sell or share your personal data with third parties for marketing purposes. We may share data with trusted service providers who assist us in operating our business (e.g. email providers, CRM tools), under strict data processing agreements. All providers are GDPR-compliant.

6. Your rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at info@solarasmart.com. You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — www.aepd.es).

7. Cookies

This website uses only essential functional cookies necessary for the site to operate. We do not use tracking or advertising cookies. No consent is required for strictly necessary cookies under applicable law.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website uses HTTPS encryption.

9. Contact

For any questions about this Privacy Policy or your personal data, please contact us:

Last updated: June 2025